Shipping policy
At LANÉVA Skincare, we are committed to providing a smooth and efficient shipping experience for our customers. Our shipping policy is designed to ensure that your orders are processed and delivered in a timely manner.
Order Processing: Once an order is placed, it typically takes [2-3 business days] to process. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons or promotional periods, processing times may be extended due to increased order volumes. Customers will be notified of any significant delays in processing.
Shipping Methods and Delivery Times: We offer a variety of shipping options to meet your needs. Our standard shipping method is Australia Post, with an estimated delivery time of 5-7 business days] within [Australia]. Expedited shipping options, such as Australia Post Express, are available for an additional fee and typically deliver within 2-5 business days. International shipping is also available, with delivery times varying based on the destination country and chosen shipping method. Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions or carrier delays.
Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected at checkout. We offer free standard shipping on orders over $200 AUD within Australia. For orders below this amount or those requiring expedited or international shipping, the shipping cost will be displayed at checkout before you complete your purchase.
Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website. If you have any issues with tracking your order, please contact our customer service team for assistance.
Lost or Damaged Shipments: In the rare event that your order is lost or arrives damaged, please contact our customer service team within 48 hours of receiving your order. For damaged shipments, we require photographic evidence of the damage. Our team will work with you to resolve the issue, which may include sending a replacement or issuing a refund, depending on the circumstances.
Incorrect Shipping Information: Please ensure that all shipping information provided at checkout is accurate. We are not responsible for orders shipped to incorrect or incomplete addresses. If you realize that you have provided incorrect shipping information, please contact our customer service team immediately. We will do our best to assist you, but we cannot guarantee changes can be made once the order has been processed.